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  • When is my order ready for shipping?
    Please allow 1-7 business days of processing time (excluding weekends & holidays).
  • What if my item is damaged?
    If your item is damaged you can choose to get a refund as store credit or an exchange. We do not accept returns due to sanitary reasons.
  • What if I received the wrong item?
    If you have received the wrong item you can send us an email at and we will discuss an exchange or refund as store credit.
  • Is it possible to return my order?
    Unfortunately it's not possible to return your order due to sanitary reasons. If you wish to get a refund you can email us at
  • My package is lost, what now?
    Coco's Castle is not responsible for lost packages. If your package is lost send us an email at to notify us, and contact your local post office.
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